Forbes Hospitality Training

The Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and the Beaches Hotel Association, is proud to announce the 2019 Forbes Travel Guide Hospitality Training for all City of Miami Beach hospitality employees.


MBVCA Board

Frontline 101 Online Training

This online course will teach Frontline employees how to articulate the universal foundation of great service to elevate the guest experience. The lessons offered are based on the philosophy of paying attention to details in order to create the highest level of guest interaction. This course will include assessments to measure their understanding of the covered material and will be approximately 1½ hours in length. A certificate will be issued upon completion of the course.
 

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Visual Memoirs Project

Frontline 202 Webinar Refresher

This webinar is intended as a refresher for any frontline employee that has either participated in a live training or participated in a prior course. This webinar will be approximately 30 minutes in length. A certificate will be issued upon completion of the webinar.
 

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Meeting Agendas

Leadership 101 Live Training Session

In this interactive session, we will explore the Forbes Travel Guide Classifications and the “Foundational Standards” that are required to achieve exceptional service. A certificate will be issued upon completion of the course.

Information regarding our next live training will be available soon!
 


Meeting Agendas

Leadership 202 Live Training Session

In this interactive session, we will refresh the foundational concepts of Forbes Travel Guide’s exceptional service, and incorporate Leadership topics, such as Professionalism, Coaching & Feedback, and Communication & Listening. A certificate will be issued upon completion of the course.

Information about our next live training will be available soon!